1. Scope and Object of the Terms and Conditions

The Service provided within the scope of these general conditions consists of providing, through the address www.truealpineexperiences.com, access to the Online Store which, in addition to providing information relating to products and/or services, allows the User, by electronic means, order the products advertised therein, under the terms and conditions described here.

The website www.truealpineexperiences.com is intended for the dissemination and sale of products under the True Alpine Experiences brand, as well as products from brands associated with it.

The brands and product names used on the website www.truealpineexperiences.com are their property, or registered trademarks of their respective companies or companies.

These Terms and Conditions apply to users of the website www.truealpineexperiences.com and to any operations and transactions, of a commercial or other nature, carried out on said website.

They were established in order to preserve the brand and its users.

Browsing the website and social networks associated with the True Alpine Experiences brand implies acceptance of these Terms and Conditions by the customer.

The True Alpine Experiences brand reserves the right to change these Terms and Conditions without prior notice.

The order of products must be placed by Users aged 18 (eighteen) years or over. Users under the age of majority must have authorization from their legal representatives.

The elements and information transmitted by the User on this platform will have full legal effects, with the User recognizing their rights and responsibilities, and the User cannot claim the lack of signature for non-compliance with the obligations assumed.

2. Intellectual Property

The Store is a registered website and the service provided by the website itself is the responsibility of True Alpine Experiences.

The User acknowledges that the Service contains confidential information and is protected by copyright and related rights, industrial property and other applicable legislation.

The User acknowledges that any content appearing in the advertising, highlight, promotion or mention of any sponsor or advertiser is protected by laws relating to copyright and related rights, laws relating to industrial property and other property protection laws, therefore Any use of these contents may only occur with the express authorization of the respective owners.

The User undertakes to fully respect the rights referred to in the previous paragraph, in particular by refraining from carrying out any acts that may violate the law or said rights, such as reproduction, commercialization, transmission or placement making these contents available to the public or any other unauthorized acts that have the same contents as their object.

3. Consumer Obligations

The user undertakes to:

i) Provide personal data and correct addresses;

ii) Do not use false identities

In the event that the consumer violates any of these obligations, True Alpine Experiences reserves the right not to allow the User future access to any or all of the services made available by True Alpine Experiences.

4. Product Information and Content

True Alpine Experiences will endeavour to ensure that the information presented does not contain typographical errors. These will be quickly corrected whenever detected. If you purchase a product that has different characteristics to those presented online, you have the right to cancel the purchase contract under the applicable legal terms (right of free cancellation).

True Alpine Experiences will provide as much information as possible on the characteristics of the services offered. However, it is not responsible for the fact that the quality, service or information of the product does not fulfil the User's expectations in relation to it.

5. Complaints

Additional Information

If, as a user, you consider that your rights have been violated, you can send a complaint to the email address www.truealpineexperiences.com, in order to have recourse to an extrajudicial resolution.

6. Security Conditions

All the products and services presented on www.truealpineexperiences.com comply with Portuguese law.

The User undertakes to comply with all applicable legal provisions, in particular not to practice or encourage the practice of unlawful acts or acts that offend good customs, such as indiscriminate spamming in violation of the provisions of the legislation applicable to the processing of personal data and advertising communications through automatic calling devices, and must also comply with the rules for using the Service, failing which True Alpine Experiences may suspend or deactivate the Service under the terms set out in point 4.

The User expressly recognises and accepts that the IP Network is a public electronic communications network that can be used by several users, and as such is subject to computer overloads.

True Alpine Experiences also does not guarantee the provision of the Service in situations of unforeseeable overload of the systems on which it is based, or of force majeure (situations of an extraordinary or unforeseeable nature, external to True Alpine Experiences and which cannot be controlled by it).